Making your glasses

 

Melinda and Donna
taking your calls

Personal service

Our customer service team is here to help, answering your enquiries and generally making sure everyone else does what they are supposed to!

So if you need help understanding your prescription, deciding what options to select, or anythting else at all, it’s our customer service team that you’ll be dealing with.



Chris checking the
prescription before shipping


Custom made

Once our technicians have checked the details of your order, it’s off to the lab to make them. It’s here that we make the lenses to your prescription and if you have chosen any optional coatings (such as anti-reflective, tint etc), they are added. The lenses are then cut and fitted to your frame of choice.

Our technicians make a final check of the lenses to ensure the prescription is correct, and once passed, your spectacles are ready for shipping.


Packed and in the post

Checked and ready to go

Our dispatchers are responsible for your eyeglasses reaching you in tip-top condition. They carefully pack your glasses in a protective hard case with a microfibre lens cloth. They’ll be in the post and with you in a couple of days!





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